Returns -
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exactly what you were hoping for. That's why we offer a 30 Day Return Policy. If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at support@commercialkitchenconstruct.co.uk with your order number and we will provide detailed instructions on how to process the return. Please note that you, as the customer, will be responsible for paying the return shipping costs of the item(s) in your order. Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. *Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution center in 'Brand New' condition and must contain all original packaging and accessories. 'Brand New' means that the items you ordered must not show any visual signs of wear. If items are returned with visual signs of wear, or have any issues due to use will not be accepted and no refund will be given. Please note that a restocking fee may apply to non-defective returns in certain circumstances; an example of this could be due to manufacturer discretion or due to the weight and size of the product being returned. Restocking fees are reviewed on a case-by-case basis for individual orders.
If you decide you want to return your order, please email us at support@commercialkitchenconstruct.co.uk with your order number, and we will assist you. We want to make this a process that is as simple as possible for you.
Key Notes for Returns -
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Restocking Fees: A restocking fee may apply to non-defective returns in certain circumstances, depending on the item’s condition and administrative costs. This fee will be deducted from your refund total. Restocking fees are reviewed on a case-by-case basis for individual orders.
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Return Shipping Costs: You are responsible for return shipping costs unless the return is due to our error (e.g., damaged/incorrect item).
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Condition Requirements:
To qualify for a refund, items must arrive at our distribution center in ‘Brand New’ condition:-
Unused, unopened, and in original packaging (including all accessories, manuals, and protective materials).
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No exceptions for partial use, installation, or testing.
Items that show any signs of use, damage, or missing components will not be accepted, and no refund will be issued.
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Once we receive and inspect your return, we’ll email you to confirm the refund amount (minus any applicable restocking fees). Refunds are typically processed within 14 business days.
Damages -
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to support@commercialkitchenconstruct.co.uk the day of delivery. Commercial Kitchen Construct will pay for shipping defective, damaged, or incorrect merchandise at our cost. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations -
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return policy and will be subject to return shipping costs.
Other Return Policy Notes -
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information. Products that are specified as certified pre-owned or used are ineligible for a return Commercial Kitchen Construct only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a 'one time use or temporary use' are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns please see our FAQ page or send an email to support@commercialkitchenconstruct.co.uk.